FAQ's

We currently deliver within a 50-mile radius of zip code 91204. For more information about the possibility of having delivery to your address please contact our customer service department Support@zeppler.com Tel; +1 707-909-1505

Depending on the volume of the order, delivery can be carried out within one to five days.

Бut in most cases we deliver within 48 hours.

There are several main factors that affect the melting speed of our glasses.

1. Surrounding temperature

2. Starting temperature of your drink

3. If consumer is holding the glass with or without napkins, because direct contact with fingers speeds up the defrosting process .

For this reason we have long lasting shot glasses that last twice longer due to its thicker body.

Returns & exchanges

Considering that our products are made entirely of ice, we do not provide return services for that reason.
However, if you have any comments or suggestions regarding our products, please contact our customer service department

We're only able to provide free returns on orders from the United States. Frequent returns will be subject to review by our customer support team.